Privacy Policy

When you submit the contact form, Coastal Pool Company collects the information you choose to provide, including your name, email address, phone number, service interest, and project details. You may also provide information when you call, email, or otherwise communicate with us directly.

If an authorized team member uses the private gallery portal, the website may process their Microsoft account profile information, such as name, email address, and tenant authorization status, to confirm access. The portal may also process uploaded photo files, filenames, gallery categories, image titles, visibility settings, and related gallery metadata.

Like most websites, this site and its service providers may collect limited technical information automatically, including IP address, browser type, device information, referring pages, pages visited, dates and times of visits, and interactions with website features.

This website uses Google Tag Manager and Google Analytics 4 to measure website traffic and engagement. The site sends page view events, virtual page view events for route changes, scroll and outbound click activity where enabled, and a contact form success event when a form submission is completed. We do not intentionally send contact form names, email addresses, phone numbers, or message text to Google Analytics.

Google Analytics may use first-party cookies or similar identifiers to help measure visitor interactions. Google Tag Manager is used to load and manage website tags. You can control or delete cookies through your browser settings, and some browsers or extensions can limit analytics tracking.

The private gallery portal uses Microsoft sign-in services and secure session technology so authorized users can stay signed in while managing the gallery.

This site loads Google Fonts from Google-hosted font services. Those font requests may send standard request information such as IP address, requested URL, user agent, and referrer to Google, but Google states that the Google Fonts API does not set or log cookies.

We use submitted information to respond to quote requests, schedule consultations, communicate about services, provide customer support, send confirmation emails, improve website performance, maintain the public gallery, protect the website, and understand general demand for our services.

We do not sell the contact information you submit through this website. We may use aggregated or de-identified website activity to evaluate marketing and website performance.

We may share information with trusted service providers only as needed to operate the website, respond to inquiries, secure the site, or support business operations.

The financing page links to HFS Financial and Lyon Financial. If you click a financing link or submit information to a financing partner, your information is handled by that partner under its own privacy policy and terms. Loan applications, approval decisions, rates, payment amounts, and loan terms are handled by the financing partner, not by this website.

This website also links to external services such as Facebook and Google Maps. Those websites are controlled by their own operators and may collect information according to their own policies.

We keep submitted inquiries, emails, gallery records, and related business communications for as long as reasonably needed to respond to requests, support customer relationships, operate the website, maintain business records, resolve disputes, and comply with legal obligations.

We use reasonable administrative, technical, and organizational safeguards for the website and its connected services. No website, email system, or internet transmission can be guaranteed to be completely secure.

You may contact us to request access to, correction of, or deletion of information you submitted through this website, subject to legal, security, and business record retention needs. You can also choose not to submit the contact form and may contact us directly by phone or email instead.

You can control cookies through your browser settings. You can also use available Google Analytics browser controls or opt-out tools if you do not want Google Analytics to measure your browser activity.

This website is intended for homeowners, property owners, and adults requesting pool services. It is not directed to children, and we do not knowingly collect personal information from children through this website.

We may update this policy when the website, service providers, business practices, or legal requirements change. The updated date at the top of this page reflects the latest published version.